SL
Sizwe L
1 reviews | Active since Aug 2023
16 Jan 2024, 12:50
Two decoders ordered online have not been delivered yet
I ordered two Explora decoders (with installation) online during Black Friday and to date the decoders have not been delivered. I've contacted the call center and visited the Randburg customer service center. I have not been told what is wrong with my order or where it is. I have forwarded the order confirmation e-mail with order number and details, but no feedback yet. I just need DStv (Multichoice) to give me the status of my order or give me a refund.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Jan 2024, 12:53Hi Sizwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Jan 2024, 12:53
Official
Hi Sizwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SL
Sizwe L's updateReviewer Update
19 Jan 2024, 15:45My query has been resolved. I have received my decoders. Thank you so much to Chanwill and Tebatso for your professionalism.
SL
Sizwe L's update19 Jan 2024, 15:45
Reviewer Update
My query has been resolved. I have received my decoders. Thank you so much to Chanwill and Tebatso for your professionalism.