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I keep calling the call centre and it's agent don't know what they doing. I spoke to Emmanuel Kistan on saturday who referred me to his TL Nomsa who promised to call me back,SHE never! called. They confirmed to having system issues and they'll resolve. I now have an Error I can't clear on the app I have to call, never mind their useless WhatsApp that's automated and can't have a chat with that platform. I wonder who came up with the idea. I then went online LiveChat and Ipeleng told me that he/she will log a request for extraview team to call me on the 03/11 since it was late and they knocked off. I waited no call as always. I then went online again!!! with Grace who advised me to do the same thing that failed with Ipeleng last night. She then ENED the chat saying her supervisor will call me. Why is that all the agents are referring clients to visit their outlets with decoders that don't have any problems? Agents advises customers to disconnect cables and then tell them to call installers to fix the problem...at who's costs? Supervisors or Team Leaders never follow up on their customer call backs?? Come month end dstv must be paid in full but you not enjoyning the value for your money??? What scheme are running? Otherwise take all your staff to training because clearly they don't know what they doing.