TURNING ON AND OFF HOLIDAY VIEW

We have DSTV at home and at our weekend home - we used to be able to turn on and off holiday view over the internet, easy and quick. For months now they have been supposedly 'upgrading' the system and you can only do this by phoning in, a long and laborious task - asking millions of questions to verify your security ! It is so annoying and slow. Why can't they upgrade the system quickly and let us access this on the internet ?<br> I feel its a purposeful delay so many clients will just give up, leave it on, thereby spending more with Multichoice?