Trying to get DPP Packages since 15 JAN!

Sent original sms on 15 Jan. Received a string of SMS messages stating that they were experiencing a backlog. On fist occasion I spoke to consultant who had incorrect account details for me. Weeks went by and I didn't hear anything so I called back, this time the consultant was marginally more helpful, however once again had the incorrect account details for me. Eventually received a call back early Feb to say that they had sorted out the account and could proceed with Credit Check. My application then had to be referred.<br> TODAY I called back again and consultant informed me that someone from the DPP department had tried to call me on 12 Feb - no message was left, and I don't recall any missed calls on the day.<br> I am now told I have to once again wait until Monday as they are apparently extremely busy. MULTICHOICE - is it acceptable that a customer has to wait almost a month and a half to get service?<br>