Trying to get a simple problem resolved

I'm beyond appalled by service I'm getting from DSTV explore. I have 4 months unresolved case (***) with DSTV explorer, where I was told of the case being escalated after escalation which until this day no one (out hundreds of its employees bother to investigate and resolve the matter). When getting the explorer I was informed by the call centre agent that it will not be active until I call in and give the serial number to activate the explorer, which to my surprise I found out it was active when I was calling-in to activate it, and then for two I was charged for both the explorer and compact. I have called numbers of times to try and resolve the matter and for them to reverse the amounts to no success. I was told they would listen to the call and give feedback to no feedback until now. DSTV is practising unfair conduct, extremely bad customer service and *********** staff who clearly don't value customers. My last call was yesterday in trying again to no success.<br> <br> The company needs to train its staff 1stly to give correct information, 2ndly to know how to deal with customer queries and lastly to give solutions and feedback because clearly that's what is missing in my case.