1 reviews | Active since Jul 2015
trying to get a report for Insurance purposes
Hi this is the series of events with Multichoice and their agent in Parklane centre in PMB - trying to <br> get a report for insurance purposes.<br> <br> On Saturday 25.07.15 we had a power outage as well as a very short electrical storm with very close lightning-when I turned my TV back on-the error message \faulty drive-no pvr functionality"showed.<br> I went to the Multichoice agency on Sat 01.08.15+dealt with Spamandla Hileva-all we were getting was 2_ _2. I asked for a report for my insurance company as I have both lightning and power surge/outage cover. Spa told me that he had recorded all of the issues on the dstv/Multichoice system+ that I needed to call *** for an emailed insurance report. When I called that no. I was told by Thuri that no record was on the system + I needed to go back to Spa. I did this on 08.08.15.Spa recorded the problem"
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice messages. The reason for our call was to check if you have been assisted with your request, if not could you please let us know to allow to assist.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls goes straight to voice messages. The reason for our call was to check if you have been assisted with your request, if not could you please let us know to allow to assist.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta