ES
Ewald S

1 reviews | Active since Jun 2016

20 Jul 2017, 15:54

Try to CANCEL Price Lock Plan after 24 Months

<p>Price Lock Plan finished in February 2017, during this month of February I cancelled my DSTV as I do not want DSTV anymore..... I was told that my service is cancelled..... I cancelled the debit order aswell.</p> <p>Then in April started getting calls and SMS's that this service is not cancelled, phoned again in April......</p> <p>Promised that it is cancelled.... So it goes on..... Now again I start getting calls from their collections agency, still owing them money, and serice still not cancelled.</p> <p>Apparently as of today(after another two days on the phone) now my serive is cancelled, well let's see.....</p> <p>NOW>>>> There is no record according to them that I phoned in February, very convenietly for them only from April onwards..... Now they want to charge me beacause someone did not update the system in Feb when I first phoned????</p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2017, 16:11
Official

Dear Ewald

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team