Trouble with our account

<p>Since the beginning of the month we have received smsses from dstv that we owe them money. Apparently a transaction in March has been reversed on the 11th of November. I have spoken to numerous people concerning this. I have sent the statements three times via email and still they keep on disconeccting our service. They have escalated the emails and still after I phoned them</p> <p>again yesterday, I received a sms saying that our account is in arrears and will be suspended. Each time I phone them I speak about 20 minutes using my money to explain the situation as they are unable to connect me to the person who has helped me previously.</p>