yC
yassar C
1 reviews | Active since Oct 2015
27 Dec 2016, 23:48
Triview problems
<p>The worst service provider in the country. Worse their is no alternative. I have a triview system at my home that means I have 2 pvr decoders and the primary decoder. All of which begin to malfunction at any given time you either get a message saying 'waiting for primary decorder bla bla" .or a message stating some error. Sometimes one view works and the other views don't. According to Dstv they are busy doing software upgrades till March. This is absolute nonsense why should I pay a premium, which I pay yearly and have this **** service. It is the most annoying thing when you sit down to turn your LED on to find those error messages.</p> <p> </p> <p>i am seriously considering downgrading this entire system to 1 view and streaming Netflix on my LED. I see many people doing this of late.</p> <p>Dstv your service sucks your call centers are ***********.</p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
28 Dec 2016, 07:43Dear Yassar
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply28 Dec 2016, 07:43
Official
Dear Yassar
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Dec 2016, 12:52Dear Yassar
We apologise for this disruption in service.
Thank you for taking our call, as per our telephone conversation the matter has been referred to our Xtraview technical Team for further assistance.
They will contact you directly with your concerns as soon as possible.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply28 Dec 2016, 12:52
Official
Dear Yassar
We apologise for this disruption in service.
Thank you for taking our call, as per our telephone conversation the matter has been referred to our Xtraview technical Team for further assistance.
They will contact you directly with your concerns as soon as possible.
Regards
Elna
Best regards,
yC
yassar C's updateReviewer Update
29 Dec 2016, 09:19Elna You told me someone would be contacting me yesterday no contact and MY DSTV is now showing on one view that its suspended but I pay yearly. Your service is shocking. I am hoping another service provider comes about so we dont have to put up with the arrogance and service of DSTV.
yC
yassar C's update29 Dec 2016, 09:19
Reviewer Update
Elna You told me someone would be contacting me yesterday no contact and MY DSTV is now showing on one view that its suspended but I pay yearly. Your service is shocking. I am hoping another service provider comes about so we dont have to put up with the arrogance and service of DSTV.
DStv (MultiChoice)'s replyOfficial
29 Dec 2016, 12:28Dear Yassar
Apologies for the delay.
A follow up request has been sent to the Xtraview technical team to contact you shortly.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply29 Dec 2016, 12:28
Official
Dear Yassar
Apologies for the delay.
A follow up request has been sent to the Xtraview technical team to contact you shortly.
Regards
Elna
Best regards,
yC
yassar C's updateReviewer Update
29 Dec 2016, 21:54Id like to write to you to tell you how useless your staff are. And people should see this because even public shaming of your service and no effect.
After your technician did not call me yesterday a guy called me at 10am I was at gym I told him to call me at 12. he doesnt call. A lady then calls me at 7pm I took her call but I told her im on my way out and asked her how long this will take she was very polite. I then asked her what time she knocks off, she rep**** 11pm, so I said please call me at 9:30pm so I can give her my full attention. It was obviously going to take time. Well guess what its 9:53pm!!!!!! no call!!!!!
yC
yassar C's update29 Dec 2016, 21:54
Reviewer Update
Id like to write to you to tell you how useless your staff are. And people should see this because even public shaming of your service and no effect.
After your technician did not call me yesterday a guy called me at 10am I was at gym I told him to call me at 12. he doesnt call. A lady then calls me at 7pm I took her call but I told her im on my way out and asked her how long this will take she was very polite. I then asked her what time she knocks off, she rep**** 11pm, so I said please call me at 9:30pm so I can give her my full attention. It was obviously going to take time. Well guess what its 9:53pm!!!!!! no call!!!!!
yC
yassar C's updateReviewer Update
09 Jan 2017, 21:43Im posting this again because this problem is not resolved I am either getting an E16 error message or a ERROR MESSAGE SAYING THEIRS NO SIGNAL I have tried all the solutions you guys have given me it works and then starts again. What is really going on here?
I need to downgrade to a single view this triview doesnt work.
yC
yassar C's update09 Jan 2017, 21:43
Reviewer Update
Im posting this again because this problem is not resolved I am either getting an E16 error message or a ERROR MESSAGE SAYING THEIRS NO SIGNAL I have tried all the solutions you guys have given me it works and then starts again. What is really going on here?
I need to downgrade to a single view this triview doesnt work.