Triple Subscription Payment!!!!!

My service was suspended on 27th November 2020, when I called the call centre, Zandisile Mdeka told me to pay for my account to be reconnected even though my debit order is n place for the last day of the month.

I paid what the amount of R727 and I was reconnected, to my surprise on the 30th my bank account was debited again with the same amount. When I called the call centre some lady by the name of Asixolisile Lukwe kept me on hold for 20 minutes and I ended up dropping the call. When I initiated the call for the second time Njabulo Mdanda ask me to explain the reason for my call again, I did. He told me I need to wait for 24hrs for the refund to be processed and I it might take up to seven ****** days for the money to be paid back. That's absurd!!!!!!!!! They were quick to ask for payment and debit my account but now that they need to pay back they are giving me this nonsense. No wonder they are have a lot of people on DSTV Access, this is bull****.