CH
Clayton H
1 reviews | Active since Apr 2015
20 Apr 2015, 08:40
Triple Debit on my Account - Still No Refund
I recently purchased a DSTV Explora and the fist month debit order went off for 3 times the amount it was suppose to. I contacted the call centre who acknowledged the error and I requested a refund. I ended up having to contact the call centre on 4 more occasions and still no refund 20 days later to date (debit order went off on the 1st April and it is now the 20th April) - Not impressed at all with the service as to why I need to keep following up on the error which was their fault. Empty promises and false hopes!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Apr 2015, 15:06Hello Clayton Haarhoff,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your cheque amount of R837.14 was approved and will be paid into your First Nation Bank account by the after of the 21st April 2015.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your cheque amount of R837.14 was approved and will be paid into your First Nation Bank account by the after of the 21st April 2015.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta
DStv (MultiChoice)'s reply20 Apr 2015, 15:06
Official
Hello Clayton Haarhoff,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your cheque amount of R837.14 was approved and will be paid into your First Nation Bank account by the after of the 21st April 2015.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that your cheque amount of R837.14 was approved and will be paid into your First Nation Bank account by the after of the 21st April 2015.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Regards
Nesta