Triple charging when taking promotion deal

I saw the new DSTV Explora promotion in December 2014 and decided it seemed like a good value for money option to sign upgrade to the new decoder. I even asked if i could just use my old smartcard and the agent advised this was not possible.<br> On being billed after my 1st month of using this decoder I have been billed for R2335. When inquiring about the charge DSTV simply advised it was for my 2 accounts, so instead of upgrading me, they simply added another account to my profile.<br> My previous account was R747 for the premium package, I am now supposed to be paying R799 (which is R1546 combined) and yet it seems the nice people at Multichoice have helped themselves to another R800 odd rand of my money