Tried to re-subscribe, but same old DSTV issues

Yesterday, after 2 years away from DSTV, I signed up for premium streaming. I entered my details and my money was taken, but I was not given access to the programs. When I spoke to the agent, she told me that it is because I owe R225 from 2 years ago. I told her that I had spoken to DSTV numerous times 2 years ago, as well as your lawyers that it is not my fault, or problem that DSTV failed to terminate the service after I told them to, and that I am not going to pay the R200. Then she told me that there was nothing that she could do. I then asked her to cancel, give me back my money because I am not going to pay the R225, and you have taken my money yet you are not giving me a service. So either one of two things - give me my money back, or give me the service that I have paid for