HM
Happy M
1 reviews | Active since Oct 2018
07 Jan 2023, 11:56
Trial period
I was sold lies. Multi choice sold me a ' free one month compact deal' which began on 23rd December 2022 and it's supposed to run until 23rd January 2022. As per the initial agreement I would only have to pay after 23 Jan 2023 as that is when the trial ends ( the installed asked on which day of the month I would like to pay after the trial end, now this is being used against me where as it was not thoroughly explained). Now they have cut of my connection before the trial ends saying I have to pay before the end of trial period on a mistake that's on their side. Please assist me on this matter. Regards Happy not happy.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
07 Jan 2023, 11:57Hi Happy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2023, 11:57
Official
Hi Happy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jan 2023, 20:40Hi Happy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated and we have credited to view until 25-01-2023.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated and we have credited to view until 25-01-2023.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Jan 2023, 20:40
Official
Hi Happy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated and we have credited to view until 25-01-2023.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account is activated and we have credited to view until 25-01-2023.
Kind regards,
DStv: Hello Peter Team
Best regards,
HM
Happy M's updateReviewer Update
07 Jan 2023, 21:09Halo
This my account number ***.
The account is still not activated
This my account number ***.
The account is still not activated
HM
Happy M's update07 Jan 2023, 21:09
Reviewer Update
Halo
This my account number ***.
The account is still not activated
This my account number ***.
The account is still not activated
HM
Happy M's updateReviewer Update
07 Jan 2023, 21:10My phone number is ***
Account ***
Account ***
HM
Happy M's update07 Jan 2023, 21:10
Reviewer Update
My phone number is ***
Account ***
Account ***
HM
Happy M's updateReviewer Update
09 Jan 2023, 08:18Dstv you're truly treating me as a joke. You said that you credited my, but my TV still displays a message stating that my account is still suspended, even though I gave my phone number and dstv account number.
Please fix this. This is such an inconvenience.
Going forward I hope for a better service. Where I don't need to complain to get better service
Please fix this. This is such an inconvenience.
Going forward I hope for a better service. Where I don't need to complain to get better service
HM
Happy M's update09 Jan 2023, 08:18
Reviewer Update
Dstv you're truly treating me as a joke. You said that you credited my, but my TV still displays a message stating that my account is still suspended, even though I gave my phone number and dstv account number.
Please fix this. This is such an inconvenience.
Going forward I hope for a better service. Where I don't need to complain to get better service
Please fix this. This is such an inconvenience.
Going forward I hope for a better service. Where I don't need to complain to get better service
HM
Happy M's updateReviewer Update
10 Jan 2023, 18:53I am waiting for my connection to be restored as promised.
HM
Happy M's update10 Jan 2023, 18:53
Reviewer Update
I am waiting for my connection to be restored as promised.
HM
Happy M's updateReviewer Update
12 Jan 2023, 18:32DSTV restore my service
HM
Happy M's update12 Jan 2023, 18:32
Reviewer Update
DSTV restore my service