TREATING THE CUSTOMER UNFAIRLY

This month I paid my very high subscription on time as usual. I have not been able to watch what I want. I have spent so much money on airtime calling your call centre. I have been to the walk in centre only to be told to go again just like that. I dont get free petrol and time because i work. Which means this week i cant watch again when i pay so much money. The option was my choice yes but you have promised me a service. Will i even get refunded? Ofcourse not. Everytime i want to watch TV i must call dstv to ask for permission. This is ridiculous. I WILL complain to the ombudsman. I'm treated like a nothing when I'm in fact a share holder. THIS IS TREATING THE CUSTOMER UNFAIRLY AND I WILL SPREAD THIS. UNACCEPTABLE WITH YOUR REPUTATION.