Treating like a ******** By Multichoice Employee

Yesterday on Monday, 2 July 2018 at 18:23 I called DSTV Multichoice wanting to reconnect my dstv as I had asked for it to be disconnected due to my move. The lady I spoke seem not to know a thing about reconnecting services, upgrading and downgrading and calculating amounts payable. She then put me on hold for a good 3-5 minutes whilst she went to consult her supervisor. When she came back she still could not help then told me that I had to go and pay a certain amount then come back and call her once that is done so she can reconnect me. I told her that at that time there were no outlets opened I will pay the following day she can just reconnect me. She refused and told me to do an EFT and send her a proof of payment but she will reconnect me once it reflects in their account. Mind you I wanted to watch the game between Belgium and Japan and this lady was really playing games. I asked her to please put me through someone who can assist as I know for a fact that when one phones to reconnect services they get assisted there and then and asked to pay at a stipulated time else the DSTV will get disconnected again. She then called her supervisor again who first gave me much run around wanting me to change to Debit Order. I refused and asked the same, to be reconnected - this lady told me she will reconnect me and make sure she personally monitors my account so she can disconnect me if I don't make payment first thing in the morning. Her choice of words were shocking, she spoke as if I were a *********** who deserved monitoring and punished. Now she is not going to work but monitor my account to make sure I paid. I felt belittled by this woman.