Treating a pensioner like dirt.

Incredibly poor service, frustrating beyond belief. Been on hold a total of over 2 hours via 3 phonecalls, over 5 days, and still no progress at all. I am considering cancelling my subscription and my company's several contracts. My 77 year old mother took a price lock and new decoder and signed a new contract that came with installation. She would have been better off sticking with her old decoder or cancelling completely. DSTV arranged an installation (yes, YOU....Vhengs Trade - Vhuyisile) who came round and did half an installation. they were more concerned about getting the old tv for free than completing the job. They left halfway through the installation saying they were coming back the next day, and never heard from them again. 3 Days of my poor mother trying to navigate DSTV with no success on the phone, promises of escalations that never happened, lots of talk with nothing being done. That's when I stepped in. Promises from a manager to sort it out on Monday...nothing happened. Lots of sitting on hold. Today called again, after 38 minutes on hold, was told they had arranged for a new installer and gave me his details. Called him 1 minute after, and he has never been contacted by DSTV, knew nothing about it, and is fully booked and cannot do an installation. Incredible! Long weekend coming up, and my mother is looking like she will be staring at a blank wall the whole Easter Weekend? Now I need to call back and face more hours on hold. What on earth are you doing Multichoice?? This is unacceptable. Going to cancel my own subscription and move to streaming, refuse to deal with a company treating a pensioner like this.