Treated like whilst paying religiously

I mistakenly paid dstv twice, the first payment was via eft transfer and the second one was through dstv vendor at Spar. I then called and spoke to Violet Bethade who vehemently advised that she is will no be able to refund the second payment. This comes after a gentleman on 31st advised that the "accounts department will call me back". I am a loyal subscriber of the network and be treated like an outcast and less human or perhaps a felony. I just need the reversal into the account that is in your database as soon as possible.. I am certainly sure that company protocols are not there to frustrate loyal subscribers.

The dstv wifi connector is not working on Catch up but Showmax, I bought the device to assist me to enjoy Catch Up extra and that small device is not working....

Please refund me one of the amount paid and resolve my internet connection to decoder.