Trash Service & a Complete Lack of Customer Value!

Saturday afternoon 17:15 I rented a movie on Box Office & did not receive any viewing confirmation, hence had to call customer care, at 17:20 I hit the play button, but the movie refused to play, at 17:30 I called again & was assisted by Stembile. After his 6th request to reboot my decoder, I pointed out that the call was starting to cost more than the actual rental. He agreed to call me back. +- 18:15 I called again, as Stembile never returned my call. Frank advised that he would escalate this matter & I would be contacted shortly. After no response I called for the 4th time & was answered by Zwake who found no action log from Frank. Zwake's supervisor refused to talk to me & ADVISED THAT I WATCH ANOTHER MOVIE. No longer interested in watching any other movie, I asked to be credited with a free movie in place of the movie that I paid for & to be given another movie for free to compensate for the 60 odd minutes I wasted in airtime. Zwake advised that this COULD NOT BE DONE after speaking to his supervisor. Monday & still no satisfaction. As a Premium DSTV subscriber I feel that this is pathetic service. \Viewing pleasure from the comfort of your own home"that is a bunch of trash! """