Trapping money laundry machine with the most useless customer service in the universe

This is actually a ********** company with the most useless customer service in the whole universe.

When ever you sign a contract with DSTV, be aware that you might be trapped and ********** forever.

We tried now for month to cancel DSTV, the overcharged, uninteresting Media Service countrywide. First we tried the self service. Ok, we can only cancel to the end of a month. That sounds reasonable as it is a prepaid service. After a green confirmation bar "Your service will be disconnected to the 1st of August", guess what happens next. In time at the 1. of August we were again charged with 899 Rand. Checking the self service, there is no end of any subscription anymore. It runs uninterrupted month by month. Good, mistakes happen. So we try again. In the meantime the web page was changed to an optimized customer Version. It was really optimized! You can upgrade, book more useless service or burn your money everywhere - but no single hint how to cancel DSTV anymore! So i followed the link to the old service page (still active it said) When we tried now to cancel the subscription there was an "unknown error with the subscription and we can´t help you right now" We tried 2 days, obviously the error did not get resolved. As i know how useless the phone service is i wrote mails to have at least some sort of notification, to every single related mail address i could find, with the information to cancel DSTV as soon as possible.

Surprise, i got a confirmation. "Please be advised that as per our Terms and Conditions DStv subscribers are only allowed to disconnect their services at the end of their billing cycle, for this reason we can schedule a disconnection for the 1 of September 2018 as you have already paid for services until then. "

Fantastic it worked!

Or not - tonight we did get charged again. Trapped in a customer-money-laundry machine. We had to confirm the confirmation that it gets cancelled.

Sorry but ***.

If i ask you - please cancel my DSTV Subscription as soon as possible - then only do so! Don´t confirm the next possible date and ask for a confirmation of the confirmation.

We thought we pause that service and check how it goes. For now i can tell you, when ever that cancellation with DSTV Multichoice might happen - they wont get any Rand ever for the rest of my life term.