DH
De H
1 reviews | Active since Jan 2020
28 Jan 2020, 20:38
Trapped by DSTV
I hate that it comes to this, but feel desperate seeing that no other avenue with the "official" DSTV channels is working :-( i have now tries twice (once with call centre and once at their office) to cancel my DSTV subscription. Everytime the are "very sorry", then it takes ages to get my money back and end of the month another debit order goes off, the Premium amount "nogals" and I only had the entry level package! Just don't know what to do anymore, frustrated, angry and don't want to phone again because it will involved shouting and the person working in the call centre/service desk doesn't deserve to be shouted at...they did nothing wrong.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
29 Jan 2020, 08:19Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jan 2020, 08:19
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Jan 2020, 10:32Hi De,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply29 Jan 2020, 10:32
Official
Hi De,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
Best regards,
DH
De H's updateReviewer Update
01 Feb 2020, 13:04Kagiso, so I need to wait now 3-5 days for my OWN money to get paid back that should NOT have been debited off my account in the firat place AND then I'll have to phone back to cancel the debit order??!! Now there was not enough money in my account for my other debit orders, which negatively effects my credit record. So NO, I DO NOT except your "apology".
DH
De H's update01 Feb 2020, 13:04
Reviewer Update
Kagiso, so I need to wait now 3-5 days for my OWN money to get paid back that should NOT have been debited off my account in the firat place AND then I'll have to phone back to cancel the debit order??!! Now there was not enough money in my account for my other debit orders, which negatively effects my credit record. So NO, I DO NOT except your "apology".
DH
De H's updateReviewer Update
01 Feb 2020, 13:07Any public option opinion off how I can take this matter further? As you can see, the "official" channels from DSTV is not worth the oxygen they breathe.
DH
De H's update01 Feb 2020, 13:07
Reviewer Update
Any public option opinion off how I can take this matter further? As you can see, the "official" channels from DSTV is not worth the oxygen they breathe.
DH
De H's updateReviewer Update
01 Feb 2020, 13:10DStv (MultiChoice)'s reply:
29 Jan 2020, 10:32
Hi De,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
29 Jan 2020, 10:32
Hi De,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
DH
De H's update01 Feb 2020, 13:10
Reviewer Update
DStv (MultiChoice)'s reply:
29 Jan 2020, 10:32
Hi De,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
29 Jan 2020, 10:32
Hi De,
On behalf of MultiChoice, I would like to apologise for the inconvenience caused.
As per our telephonic conversation, kindly note that we have disconnected the services and created a journal to refund R809.00. The journal must first be approved by our finance team.
For us to do the refund your DStv account needs to be on debit order. However, you can cancel the debit order once you have received the money into your bank account.
You can contact us via ***, @DStvCare on Twitter or DStvZA on Facebook.
Regards
Kagiso
DH
De H's updateReviewer Update
04 Feb 2020, 15:36Still haven't received my money back
DH
De H's update04 Feb 2020, 15:36
Reviewer Update
Still haven't received my money back