Transferred between department with no help in site

I'm trying to set up showmax on my dstv. When I try online I get a "technical error" message and when I call the DSTV call centre I get told the wrong client ID is loaded under my account. After getting transferred between departments I eventually get told there's no one that can help me. Weak service DSTV, you no longer hold the monopoly, with service like this your days are numbered.