Transfer Of ownership

<p>Multichoice is giving me a hard time for change of ownership for a second hand explora I bought. They told her that she must complete the transfer of ownership form and her passport and provide it to the new owner of the explora which is exactly what she did. Now they tell me that they cannot accept her passport unless if she comes into thier offices to complete the transfer. </p> <p> </p> <p>I have attached the transfer of ownership form and it states that certified copies of ID/passport of present and new owner are required nothing about ID only being used and passport requires clients to walk in. If they have terms and conditions these must be clearly stipulated on the documentation not stated verbally as an after thought when trying to complete the transfer.</p>