Transfer of Boxoffice Credits

I used to live in RSA and had a MultiChoice accounts but then I moved to Namibia. I tried to cancel all my DSTV accounts in South Africa and opened a new account at MultiChoice Africa. After a lot of struggling a normal view was created but apparently the box office account was left behind. Then via internet banking, we bought credits for the box office account which we thought was the Namibian one but after logging into boxoffice account, the credits then reflected on the RSA account. Since early January I tried via telephone call, email (proof available) as well as live chat (proof available) to get MultiChoice to just transfer the amount available in my RSA boxoffice account to my Namibian boxoffice account.

The latest live chat script of 1 March 2018, the agent, after consulting with the manager, advised me that the credits will be move from one account to another account as requested within 24-48 business working hours. Up to date, Thursday 8 March 2018, nothing happened and the credits is still reflecting on the MultiChoice RSA account. If there is someone out there reading this story, I would greatly appreciate some advice because I am very despondent at the moment. Regards, Casper **********