Transfer
I made a payment to a wrong dstv account,I was asked to send the proof of payments but I lost them because I didn't think il encounter such problem so I went to my bank but they could not give me the proof of payments instead they gave me a bank statement which shows the two transactions I made,the otyer transaction I made a direct payment at pep store that is fine my problem is the two transactions on my bank statement i am told that they can only transfer 1 payment of 330 which i did at the atm and not the 60 which i swiped at "dstv multichoice" I was asked to get a reprint at the "dstv shop" that i swiped at now my problem is that i am not at that place anymore so I am supposed to travel back to Lephalale from rustenburg to get a reprint of my slip of which the transaction is reflecting on my bank statement I don't know the kind of system you use but I am certain that the card number on my bank statement should reflect on the account that I paid i have going from pillar to post since monday tring to fix this everyday I am told a different story all I am asking is for the funds on the wrong account that i paid to be transferred to the right account,the wrong account was my sister s account but we not using the decoder anymore Monday i was assisted by David he never got back to me Tuesday it was Tholakele dlamini who also did not get back to me Wednesday first it was Lebogang leteane he told me he did not get the attachments i sent it again but he never confirmed wether he got the or not I then called again and spoke to Thandeka Mazibuko who claims that she has fixed but cannot do the 1 that I swiped at "dstv shop" I use my airtime to call spend 25 minutes on the phone only to be told that I can't be assisted and that I have to travel for a reprint
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 09:14Dear Keikantse
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 09:14
Official
Dear Keikantse
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 09:14Dear Keikantse
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 09:14
Official
Dear Keikantse
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 13:49Dear Keikantse.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be informed that in order for us to trace and allocate the payments we do need the proof of payments, for audit purposes and financial risk reasons.
Our records indicate only two payment reflect on the DStv account of Lebuwang Letsatsi ***1, R330.00 dated 10.03.2018 and R60.00 dated 12.03.2018.
Only the amount of R60.00 has been transferred to your DStv account (***9). To enable us to transfer the other amount we will need an email from your sister attached with her ID Cop, and the bank statement showing the transaction of R330.00.
This will enable us to capture a journal, to transfer the credit to your DStv account. Please send an email to *** , our consultants will certainly assist and ensure this matter is resolved with a sense of urgency.
You will also be provided with a reference number that you have use for further follow ups.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 13:49
Official
Dear Keikantse.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be informed that in order for us to trace and allocate the payments we do need the proof of payments, for audit purposes and financial risk reasons.
Our records indicate only two payment reflect on the DStv account of Lebuwang Letsatsi ***1, R330.00 dated 10.03.2018 and R60.00 dated 12.03.2018.
Only the amount of R60.00 has been transferred to your DStv account (***9). To enable us to transfer the other amount we will need an email from your sister attached with her ID Cop, and the bank statement showing the transaction of R330.00.
This will enable us to capture a journal, to transfer the credit to your DStv account. Please send an email to *** , our consultants will certainly assist and ensure this matter is resolved with a sense of urgency.
You will also be provided with a reference number that you have use for further follow ups.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 13:50Dear Keikantse.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be informed that in order for us to trace and allocate the payments we do need the proof of payments, for audit purposes and financial risk reasons.
Our records indicate only two payment reflect on the DStv account of Lebuwang Letsatsi ***1, R330.00 dated 10.03.2018 and R60.00 dated 12.03.2018.
Only the amount of R60.00 has been transferred to your DStv account (***9). To enable us to transfer the other amount we will need an email from your sister attached with her ID Cop, and the bank statement showing the transaction of R330.00.
This will enable us to capture a journal, to transfer the credit to your DStv account. Please send an email to *** , our consultants will certainly assist and ensure this matter is resolved with a sense of urgency.
You will also be provided with a reference number that you have use for further follow ups.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 13:50
Official
Dear Keikantse.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please be informed that in order for us to trace and allocate the payments we do need the proof of payments, for audit purposes and financial risk reasons.
Our records indicate only two payment reflect on the DStv account of Lebuwang Letsatsi ***1, R330.00 dated 10.03.2018 and R60.00 dated 12.03.2018.
Only the amount of R60.00 has been transferred to your DStv account (***9). To enable us to transfer the other amount we will need an email from your sister attached with her ID Cop, and the bank statement showing the transaction of R330.00.
This will enable us to capture a journal, to transfer the credit to your DStv account. Please send an email to *** , our consultants will certainly assist and ensure this matter is resolved with a sense of urgency.
You will also be provided with a reference number that you have use for further follow ups.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us.
Kind Regards
Edward.
DStv Hello Peter Team.
Best regards,
's updateReviewer Update
15 Mar 2018, 15:36I emailed my bank statement to Thandeka yesterday showing the 330 and the 60 and she said she will transfer the 330 what is it that you need from my sister
's update15 Mar 2018, 15:36
Reviewer Update
I emailed my bank statement to Thandeka yesterday showing the 330 and the 60 and she said she will transfer the 330 what is it that you need from my sister
's updateReviewer Update
15 Mar 2018, 15:51How difficult can it be to transfer funds from an account that is not working anymore to an active account,why was I not told about my sister s copy the 1st time I called its been 4days going back and forth with this I wonder what story il be told tomorrow this is irritating
's update15 Mar 2018, 15:51
Reviewer Update
How difficult can it be to transfer funds from an account that is not working anymore to an active account,why was I not told about my sister s copy the 1st time I called its been 4days going back and forth with this I wonder what story il be told tomorrow this is irritating
's updateReviewer Update
15 Mar 2018, 16:44Is the upgrade done on the account?
's update15 Mar 2018, 16:44
Reviewer Update
Is the upgrade done on the account?