Training a serious issue with call agents

Item: DStv (MultiChoice)
Rating: 2
Author: Deon S

My dstv was blocked due to pin block, I spend over 22 min on 29 August 2015 and 7 Minutes on 30 August2015 when at last I requested to speak to a supervisor and took her 1 minute to unblock my decoder. What is going on with all the call centres. It cost me R300 on phone calls to fix this really!!!!!! Wonder how Dstv will rectify this in the future for this was not the only time.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 12:16

Hello deonvan,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 12:16

Official