Train your people to know what they talk about

Waisted 30 min of my time talking to someone who explained 20 different times why they disconnected me and with each explanation, well a different story that he can't explain. Dstv I had a credit of R130, I was disconnected on the dstv access which is R100, and I have a credit now of R36. Both my connections are disconnected and your lovely call centre people can't explain nothing. I can't be doing this every month