Train your call centre agents properly, you may actually retain your customers

*********** call centre staff Had my service deactivated because I supposedly had an outstanding amount. This is even though I had a monthly debit order and the actual statement showed zero value. When I queried the outstanding balance, they couldn't tell me what it was for and the standard response was, the accounts department would look into it. Fast forward 3 weeks and a few calls later, still an inactive service and no response. I called thrice in an hour to resolve the issue. Agent 1 , 20 mins spent more time on hold and then call was disconnected. Agent 2 - request to speak to manager ignored, didnt even put me on hold just kept the line open for 5 mins before i disconnected. Agent 3 to cancel service since I had enough, only to find my account has been cleared of all services.

Whereas this does save me the trouble of cancelling, seriously dstv - ***. I will not be reconnecting if this is what I have to deal with.