train your call centre agents

Im beyond ****ed off,my debit order is so messing with people its not funny.i called your call center twice and arranged for a diff day. I got cut cut off before only to find out that the guy pitso who assisted me gave me wrong information called twice.now i must pay staggering costs for whos fault?your untrained call centre staff??thank you to Tumelo at the maponya branch for trying to assist.as for all these charges someone better be calling and sorting this ish out