Trade in disaster!
<p>Multichoise forced us to do a Trade in due to satellite changes they made. We drove 300kms to Multichoise N1 city to do the trade in. We paid in full for the new decoders, free installation which will include bigger dish and smart LNB cable and was promised that the installing will take place within 48h. They dispatched installers in our area and said the installer will contact us. After 2 days of waiting, nothing! I phoned installers and then the call centre and then field sevices. every day speaking to new person as they are situated in Gauteng and we are western cape.( I can not get a number for Multichoise N1 city but got an email adress) so it has been phone calls and email yet nothing! It is now 10 days...I am sooooo frustrated. still no DSTV...decoders still in their boxes.</p>
Dear Carin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Carin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Carin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Carin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day Carin Oberholzer
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please allow me to rectify the situation by investigating your concerns as a matter of urgency.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
Good day Carin Oberholzer
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please allow me to rectify the situation by investigating your concerns as a matter of urgency.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,