Totally unsatisfied

It truly amazes me how dstv sends me promotion emails and SMS saying till december my compact package will only cost me R299 but every month my bill comes just over R400 how the heck did they calculate that. The agents are rude and so out of order. When I'm on a call with dstv customer care to enquire it feels like I'm fighting with a kasi taxi driver because they are so untrained and overly under qualified. The customer care agents are also very disrespectful and slams the phone down on your ear at any point they see fit. When I request to be transfered to a manager they say they are working from home and they can not help. My question is why the hell does dstv promise us the customers things that can not be deliver . Has good service become such a thing of the past in SA that we now need to look at over seas company's to provide for our needs. People are crying without jobs in SA so my advice to dstv fire all the s**** you have working there take the time and effort to employ people of quality and respect cos I AM ****ED OFF