Totally unimpressed of how DSTV treats customers

My recent complaint was simply regarded with the same contempt in the way they have been treating me - they did not bother to respond as they did similarly in the past 4 months. I responded to their response and they just ignored me.

Here is their 2 responses: 1st Response

28 Mar 2020, 13:47

Hi Carlisle,

The payment that was supposed to be done on the 3rd of March came back unpaid. The amount that needs to be paid to reconnect the account from today until the 2nd of April is R609.83 and this is because of the unpaid amount.

Please note that the R322.00 amount that you are disputing was also not paid.

Regards Kagiso

2nd Response Hi Carlisle,

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards Kagiso

Here is my response to which have been mute:

28 Mar 2020, 14:40

Are you saying that the R322 was never paid on the 9th of December 2019 ? I just checked my bank statement for that date and can send you a screenshot of the payment made. I was suppose to pay the normal amount of prescription of R549 from the beginning of February 2020 but you cut me off twice in January - demanding a ridiculous amount or R878 to have my service reconnected. The reason it was cut off twice was because one of your agents understood my problem and reconnected me only for the service to run about 3 days and then cut again and then a request was made for me to pay R878 for my service to be restarted again which I refused.

I am really getting tired of having to explained over a hundred times to your agents what the situation was - it is obvious that you either did not read my explanation or dont understand the problem - here is my final explanation - I app**** for the Black Friday special on the 29th of November 2019 and terminated my month to month service at the same time - I received a payment request around early December plus minus the 5th or 7th to pay R322 and made the payment of R322 on the 9th of December 2019. I waited till the 8th of January to have the new dish and decoders installed. My new service was also activated on the same day(8/01/2020) but only lasted a few days - as I explained above - an agent that understood my situation restarted my service but it lasted only around 3 days and the amount of R878 was requested for the service to be restarted. I told the agents that I should pay R549 per month as from the 3rd of February 2020 but the R878 was demanded. I refused to pay that amount and had been asking over and over to have this resolved on your @dstvcare Twitter account, but I was totally ignored.

How can I pay for a service that I never had? I refuse to pay R609 till the 2nd of April 2020 as you are charging me for a service that I never enjoyed. I will pay R549 on the 3rd of April 2020 - like I should have on the 3rd of February 2020 and the 3rd of March 2020 if you would not have demanded a ridiculous amount that I do not owe you.

This will be my last attempt to solve this problem - one that you seem to have scant regard for - and if there is no satisfaction - then I will cancel this whole transaction.