Hellopeter
Share Your Experience
DR
Dries R

1 reviews | Active since Jun 2021

02 Dec 2025, 16:33

TOTALLY UNACCEPTABLE SERVICES DELIVERY

In october 2025 I downgraded my DSTV package from Premium to Compact Plus, as avdertised by DSTV.

On 1 November 2025 my new premium of R 825.00 (which includes my Explora insurance) went off my bank account per debit order.

On 1 December DSTV collected an amount of R 1465.00 frm my bank account per debit order. On 2 December I contacted DSTV Customer Service to query the amount that was debited from my bank account. i spoke to Portia Phiri at Customer Services and explained to her the reason for my call. She indicated to me that my package was upgraded again trhough the "Self Service" option in November.

I indicated to her that it was definitely not done by me and I want it corrected with immediate affect and I want the additional funds that were deducted from my bank account to be credited back to my account again.

She then confirmed the downgrade from Premium to Compact Plus package and told me that she will phne me after 13:00 pm today to confirm the credit which is due to my on my account.

At approx 16:15pm i phoned DSTV Customer Servics again as I received no call back from Portia. The consultant THEN told me I'm still on the Premium package.

THIS IS RIDICULOUS AND TOTALLY UNACCEPTABLE.

Why does DSTV promiting their customers to use the mobile ap and then things like this happens? I told DSTV Customer Services that surely there should be a trail of some form on their system.

At the end of the day, I sit with the problem, while DSTV just carries on with no worry in the world.

0
Replies (2)
DR
Dries R's update03 Dec 2025, 09:42
Reviewer Update
in addition to my review above, once again DSTV did not listen to what I was telling them. Due to a problem on their side I was downgraded again to the package I should actually be on, Compact Plus, whilst speaking to the consultant yestersay. Portia Phiri. However, because the downgrade was actioned yesterday, I do not get my FULL refund back as a credit on my account. THEY DONT UNDERSTAND that the request to upgrade again In November 2025 did not come from me. They keep telling me that it was done by the "Self service" option. The more I tell them that if I did it, then I would have received a notification that the upgrade was successfull as per the norm. AND if I did receive such notification I would have immediately queried it as it was NOT ME who did this upgrade again. My refund should be the difference between what was increectly deducted from my bank account (R 1465.00) MINUS what it should have been (R 825.00) and that equals R 640.00 NOT ONLY R 283.07.
DR
Dries R's update05 Dec 2025, 15:55
Reviewer Update
Needless to say. Went to DSTV offices at Waterglen, Pretoria. Everything explained to the agent who asssisted me again. He communicated with another agent. Finally told me that the credit refund was sent to his financial department. Long and behold. Received an e-mail from DSTV today with mY statement. NOTHING RESOLVED. STILL THE SAME!!!!