Totally unacceptable service and incorrect misleading information and advertising by DSTV.

Received a promo last month for a half price subscription to reconnect dstv before the 30 April. The app showed owing amount as 867 at the time, and when I called in I was advised the 867 already included the discount (294), Funny enough terms and conditions stated that you only pay 490 for one month. (Even if it was discounted it was discounted incorrectly). Called on and was sent from pillar to post for 4 days. Given 2 versions of an explanation by different consultants that I missed the promo, and then that I did get the promo. Eventually spoke to a manager after 3 days of escalation who promised a resolution and after sending the required information via email on the 24th April I had still not received feedback or even an acknowledgement of the email. Called back on 25 April and was misinformed by the consultant to pay the full amount and that the 490 would be applicable on May. To my surprise the app shows 636 yesterday when I log in to pay. Called again this morning and told oh well the lady gave you the wrong info, so we have to wait for further investigation. Unable to continue services because I don’t see why I should pay the full amount after being offered a promotion and given the wrong information and to be ignored by a manager for almost a month. Really terrible service with lots of misleading information. No sense of urgency and no customer resolution skills whatsoever.