TOTALLY UNACCEPTABLE SERVICE

Pathetic Service ,*********** management I have been with multichoice for more than 10 years, my services have never been disconnected, I have two decorders that have forever been linked, for the first time my services where disconnected due to non payment in August then around Oct I contacted the call centre in order to get re-connection I was advised by the call centre agent to rather make my payment after my statement closes wich will be on the 06th, I made the exact payment that I was given and only one decoder was re-installed and I had to make several call using my airtime and speak to non remorseful individuals with no consumer care whatsoever, I spoke to a rude individual who just happened to laugh at me, on the 09th I contacted the call centre twice an the service was up and running, to my suprise the agent informed me I had not made a payment thats why there was no connection, I informed the agent to listen to the recording since the payment made by myself was given by multichoice themselves, then on the 21 Nov I receive an sms stating YOU HAVE RECENTLY ACTIVATED A NEW DSTV SERVICE BUT WE HAVE NOT RECEIVED A PAYMENT YET PLEASE PAY R345.80, and I immediately contacted the call centre where I was assisted by a very kind agent who informed me that she wil escalate the matter to IT in order for the decorders to be re-linked, on the 24 Nov an sms stating We've STOPPED YOUR SERVICES PLEASE PAY R345, I then contacted the call centre on the 26 and spoke to one of the most uninteresting agent, who did not even have details of how I should escalate my query, and to top it the teamleader that I had asked to speak to REFUSED to come to the line without hearing me the lady by the name SURAK MOTHILIA SIMPLY SAID SHE DOES NOT WANT TO SPEAK WITH ME AND THAT I SHOULD SEND AN EMAIL to the complaints department , this is now someone that has been given a role to calm the client, but she simply refused, I have all the call recordings and can send them through so that you can hear the I don't care attitudes we have in multichoice