Totally lost by the level of service rendered by Multichoice

I have logged a call with them on Tuesday regarding deactivated account which an upgrade was done and i know nothing about ,they promised to return my their finding however I'm the one that makes follow ups did not receive any info or update since 22/02/2021,same day before realizing that the account was disconnected i have received a call from Lerato whom mentioned *** that she was calling on behalf MultiChoice regarding payment and i did not feel comfortable as he was using personal number ,

can someone please contact me .***7