Totally frustrated with DSTV Rewards

This is now bordering on the ridiculous and very frustrating! On 5 September I submitted a review to Hollopeter regarding the vouchers we claimed had not been received by DSTV Rewards. We did receive a phone from a Multichoice employee (Thulisile) who ensured that our email address was correct and that the vouchers would be resent. However, to date, we are still awaiting these vouchers. We did email them again, but no luck. We merely received a new reference number! Are we ever going to receive these vouchers let alone compensation for all of this frustration!