MR
Michelle R

1 reviews | Active since Jan 2017

12 Jan 2017, 09:01

Totally frustrated

<p>I have been billed incorrectly from March last year. Dstv has been charging me for 2 accounts of which I keep cancelling the one. They correct it and then 3 months later they start double charging me again. This has been going on for almost a year now. What is so difficult in cancelling a service. I feel like dstv is taking money from me that does not belong to them. I've been trying g yet again to get hold of them but your customer service call center is pathetic. Keeps saying the call volume is high. With all the competition dstv should be on their toes to keep customers happy. I almost want to cancel and go on to Netflix as I am tired of this.</p>

0
Replies (10)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jan 2017, 09:12
Official

Dear Michelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2017, 17:33
Official

Dear Michelle

We will follow up our Audit/***** team for Clarity.

As soon as we have feedback, we will be in touch.

Regards

Elna

MR
Michelle R's update30 Jan 2017, 13:58
Reviewer Update

i am absolutely disgusted by your service, as you said that arrangements were supposed to be made however 4000 was debited from my account already without my consent . shocking the way you treat customers. no wonder people are not using DSTv anymore