1 reviews | Active since Sept 2015
Totally Disgusted with Multichoice
On the 28th January 2016 I went to the ATM and wanted to eft money into my bond account and I mistakenly transferred money into Multichoice's account. I called Multichoice on the 28th and told them to please refund me my money - I sent them a copy of my and my husband's ID / my banking details / bank statement and the eft payment. Till today I am still waiting for my money - I now received an email saying that it will take 40 days for the refund. This is totally unacceptable and furthermore I think some of the staff that I have been liaising with at Multichoice is totally unprofessional. Multichoice was quick to deduct their money from this amount but don't want to refund me my money - I will not be watch DSTV ever again.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your refund paid to your First National bank account on the 15 February 2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted and your refund paid to your First National bank account on the 15 February 2016.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert