Totally disgusted by the service provided to the elderly! Total *******..!

My 80 year old grandmother whom has a dstv account since 2012. Paying an extra R20 for insurance since 2012 = R1440 current.

On the 15/01/2018, the decoder stopped working. She went to the nearest dstv in Mitchells plain and they had no stock on decoder to replace the old one. On the 17/01/2018 I called dstv Westgate branch and was advised that they now have stock. My grandmother then went again, and when she arrived they advised still no stock and that she needs to go to vangate mall. Already more than a R150 taxi fare wasted!! when she got to Vangate mall, they gave her just the decoder no plugs nothing, when she returned home and called in to the call centre she was advised to get out a intstaller. She did so paying a extra R250 call out fee, purchasing a hdmi cable and power plug, additional R300.

Now you tell me DSTV, is this how loyal, elderly customers who has never ever defaulted on premium or insurance is treated????!!!!!

R700 Later, is this best practice? why was she paying insurance??? would it not have been cheaper to just pruchase a entire new decoder from a shop for R350????

i need answers regarding this as i feel it is totally disgusting...! What was the insurance covering?....

Account number = ********** 3 ID = ********** 468083