TOTALLY CONFUSED

I CALLED IN REQUESTING MY SERVICE BE DISCONNECTED AS I WILL BE TRAVELLING ON THE 20TH DEC 2015. MY PAYMENT DATE IS THE 05TH OF EACH MONTH . I WAS TOLD THAT I ONLY NEED TO PAY R434.37 BY THE 05TH ( REF NO : ***8/i38 ) AND THE DISCONNECTION WILL TAKE PLACE THE 20TH DEC. I DECIDED TO CALL IN AGAIN THE NEXT DAY JUST TO CONFIRM AND WAS TOLD THAT NO I MUST CHANGE MY PAYMENT DATE TO THE 20TH DEC SO DISCONNECTION CAN TAKE PLACE ( REF NO : ***8/i43 ) . TO MY DISMAY I GET AN SMS SAYING THAT I MUST NOW PAY IN R1253 . I DECIDED TO CALL IN TODAY ( NO : ***8/i46 ) AND WAS TOLD AGAIN NO I MUST PAY R434.37 . MY LAST CALL TO DSTV AFTER I HAD ENOUGH OF THIS ( NO : ***8/i47 ) WAS TO CHANGE IT ALL BACK TO WHAT IT WAS.<br> NOW DSTV TELL ME .....DOES THE CALL CENTRE PEOPLE REALLY KNOW WHAT IS GOING ON THEIR .<br> ALL I WAS REQUESTING WAS DISCONNECTION BUT IT SEEMS I MUST THEN PAY MORE TO DO THIS