TOTALLY APPALLING DISGUSTING SERVICE

I AM GATVOL OF DSTV. I HAVE TWO BOUQUETS WITH DSTV. ONE ON THE FAMILY PACKAGE AND THE OTHER ON THE COMPACT PACKAGE. ON THE 27/02/2016 I UPGRADED THE COMPACT DECODER TO AN HD DECODER. IT WORKED 100% TILL LAST WEEK THURSDAY. WHEREBY I AM UNABLE TO VIEW CHANNEL 133 & 134. I HAVE LOGGED OVER 10 CALLS REGARDING THIS AND TO DATE THERE IS NO SOLUTION. TODAY THE OTHER DECODER ON THE FAMILY PACKAGE STARTS ACTING AND KEEPS SAYING NO SIGNAL. *** DSTV CAN SOMEONE HELP??? I AM PAYING FOR A SERVICE AND I EXPECT THAT SERVICE.. IS THERE ANYONE COMPETENT ENOUGH TO HELP ME AND NOT TELL ME TO KEEP REBOOTING AND RESETTING THE DECODER AND THAN TELL ME TO STAY AT HOME AND MONITOR THE DECODER FOR THE WHOLE DAY. ON ANOTHER NOTE I HAVE NOT RECEIVED A MONTHLY INVOICE IN MONTHS AND I GOT TO KEEP CALLING IN TO OBTAIN MY MONTHLY DUE AMOUNT. THE LAST TIME SOME STUPID TART CALLED ME BUT KEPT GOING ON ABOUT HER ACADEMIC QUALIFICATIONS...CHECK YOUR CALL RECORDINGS....CAN SOMEONE PLEASE HELP AND PROVIDE ME WITH YOUR REGULATORY BODY AS WELL