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Bilkees R

1 reviews | Active since Feb 2017

07 Feb 2017, 09:25

Total ******* from DSTV

<p>I called the DSTV contact centre this morning 7 February 2017 only to be told that my DSTV will only be disconnected on the 2 March. I then requested a refund because I have already paid an amount of R789 and I was told that I cannot get a refund. Why? Because I have already paid for something which is currently not in use. My TV is not working why can't I disconnect my Dstv immediately and the amount that I paid be transferred to when I reconnect it. Due to the systems that Dstv have in place I cannot disconnect immediately and obtain a refund. Totally unfair. </p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2017, 10:06
Official

Dear Bilkees Russool

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2017, 15:06
Official

Good day Ms Russool

Reference is made to our telephonic discussion.

It is important that we adhere to our billing rule. Hence it was advised that your service can only be disconnected on your next payment date.

As agreed, your credit balance will remain in your DStv account till further notice.

We truly appreciate you taking your time and your concern to our attention.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Feb 2017, 11:48
Official

Dear Ms Russool

We are glad to hear that you're now enjoying your viewing.

Please always share your feedback with us. This is how we keep learning and improving our service.

Kind regards

Dinah

Best regards,