Total *******

I am so shocked at the service i am receiving from dstv On the 28 of April i requested my amount due and i was informed i needed to pay R1026 to bring my account up to date which i did i paid R1030 I am on compact and my monthly premium including my extras is R598 On the 27 of my i requested my amount due and i was told R1386 which made no sense anyways i proceed to request my balance again today as i thought they had made a mistake and today my balance is R1435 I can't understand how the billing process works or do they just rip of loyal customers

This is not the 1st time im having this problem in march they were billing me for 3 decoders 1 of which i have no idea where they got tgat info from

How do consumers deal with situations like this