Total lack of service

<p>I hope this finds it way into the right hands. Someone or anyone from Multi choice or DSTV (whatever they call themselves). Who ever that may be, or anyone else who cares!</p> <p>Dear Mr DSTV. </p> <p>I am a customer of yours. A paying customer. A customer who has been supporting you for more than 15 years. I don't ask for a lot. I don't demand anything extra from you. I don't complain about the repeats or about the cost of your services. But I find myself in a situation where, when I do ask for a bit of customer service from your call center, when I need it.....it is not there!</p> <p> </p> <p>Mr DSTV. All I am to you is a number. An amount that reflects in your bank account every month. Your promises are empty and your people don't care. Your service or call center is un accountable. And quite frankly you and your people don't really give a **** about me and my problem( you care about my money....only)! When I Call your customer service center, if by chance they can help me, they will. If not they cut us off and the chance of speaking to the same person is like winning the lotto. There is no accountability or need to look after the customer on the phone. Bearing in mind, you are possibly the only major company that does not have a share call or a toll free number. So the expense is on me..... Again. </p> <p> </p> <p>I have 2 DSTV decoders in my name. One I use as my primary decoder and the other is my holiday home decoder. We, my family and I who subscribe and use your services and pay diligently request that the services from home are changed to our holiday house when we are there. Because your APP is unusable and pathetic we have to make use of your call center. This is always trying, and in most cases also pathetic. I find that the whole process, which should be easy and take a few minutes, has at turn around time of about twenty to thirty minutes..... At my cost. And usually involves at least 2 calls to two different personal explaining the same story. Help me to understand why this is so painful, why do I start my weekend or holiday angry and cursing. Help me to understand why I should pay more on top of an already expensive service, with endless calls from my cell phone. </p> <p> </p> <p>Today I have spoken to 4 consultants and have requested that I be called back by a supervisor. Frustrations levels are soaring.... Please help me to understand why this is so complicated? I would like to reiterate that there is NO accountability for your consultants or supervisors. I asked one of your consultants Nombulelo Ndabeni to get her supervisor to call me back. Supervisors name is Tepiso Modise...... Still waiting. Like waiting for DSTV's service. Non existent! All promises and more promises. I am wondering if you really care MR DSTV? Please help me to understand why I am not worth that call from your supervisor. Tepiso Modise. Because you don't care. Because Tepiso doesn't care. That is the ethos of your company! Because I am just an account number. I am not a face. A person. I am a caller on the other side of the phone. Who can be put on hold or cut off. Never to speak to the same person again. Are you getting this MR DSTV? I asked to rate your service.... That is not available even. I think it's because you know. Have a look at Hello Peters customer review stats. 85% of your customers gave you 2 stars out of 5, in your customer review. 85% whew. I suppose if you didn't have the monopoly this could or would be slightly different. Any other company would be out of business.</p> <p> </p> <p>Maybe, just maybe you need to change. Give a ****. Take a moment to give a little and take less. </p> <p> </p> <p>As as for your APP.... A waste of time. A load of *******..... Fire the designers. They should go back to school. </p> <p> </p> <p>Anyway. Mr DSTV. Whoever you are, if you not a computer and you have a heart... Think about your loyal customers. All we want is value for our money. We all have different needs. Help us to like you. Help us to give you the 5 stars. Just maybe the service will match the amount we pay monthly. I am not complaining about the product. I am complaining about the lack of service!</p> <p> </p> <p>you have my number. Call me if you care! Don't if you don't!</p> <p> </p> <p>Love ( if you can) </p> <p> </p> <p>Your loyal customer</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>