CG
Carolyn G
1 reviews | Active since Jul 2015
05 Jul 2015, 20:12
Total inefficiency and disrupted service
I have had 2 appalling months of service from Multichoice, whereby my service has been suspended, eventhough I have a credit. I also keep getting sms's saying I owe crazy amounts of money, when my statement reflects a credit. There seems to be no control over the accounts department, what are we paying for, beside the constantly repetitive programming schedule and poor service??<br> <br> Due to this poor service, I called to check all was in order before leaving for abroad, as DSTV will only deal with the account holder and I wanted to ensure my family had the service, to find out today my family has had no service since the 28th June 2015.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Jul 2015, 14:15Hello carolyng,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account, your account is active and payments that was made reflects on your account. Your account reflects a credit amount of R214.37.
MultiChoice appreciates that we have a vast spread of preferences in South Africa, therefore the necessary measures are taken to try and accommodate as many as possible. We are however, obligated to honour various rights, binding agreements and contractual obligations that restrict us in various areas.
MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account, your account is active and payments that was made reflects on your account. Your account reflects a credit amount of R214.37.
MultiChoice appreciates that we have a vast spread of preferences in South Africa, therefore the necessary measures are taken to try and accommodate as many as possible. We are however, obligated to honour various rights, binding agreements and contractual obligations that restrict us in various areas.
MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply08 Jul 2015, 14:15
Official
Hello carolyng,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account, your account is active and payments that was made reflects on your account. Your account reflects a credit amount of R214.37.
MultiChoice appreciates that we have a vast spread of preferences in South Africa, therefore the necessary measures are taken to try and accommodate as many as possible. We are however, obligated to honour various rights, binding agreements and contractual obligations that restrict us in various areas.
MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Please be advised that we have checked your account, your account is active and payments that was made reflects on your account. Your account reflects a credit amount of R214.37.
MultiChoice appreciates that we have a vast spread of preferences in South Africa, therefore the necessary measures are taken to try and accommodate as many as possible. We are however, obligated to honour various rights, binding agreements and contractual obligations that restrict us in various areas.
MultiChoice works closely with channel suppliers to ensure that programming meets the quality standards required for a premium Pay-TV platform.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta