1 reviews | Active since Jan 2016
TOTAL INEFFICIENCY
<p>I upgraded for a month in July with the strict instruction that it was for a month only. They then debited me again but acknowledged that they owed me a credit but after approximately ten phone calls since August, no credit has been passed and each time, I phone I have to tell the agent the whole story over again. Out of frustration, I have on more than one occasion, asked for either either a supervisor to phone me but they don't even have the professionalism or courtesy to do this! I suspect that they hope that one will get tired of phoning and they will pocket the money.</p>
Dear Jenny
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Jenny
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Jenny
We could not get hold of you today to discuss your query telephonically.
Please accept our apology that no supervisor called you back as promised.
Based on the findings with your DStv account, the Premium package was downgraded back to the DStv Select 2 end July 2016 and the account was manually adjusted.
The manual payment you paid (R400.65) covered for the Premium service till the 31 July 2016. However, there's no payment reflecting in your DStv account for August 2016.
For this reason, the service was disconnected due to non-payment and we deducted R671.03 on 01 September 2016. This balance covers the monthly subscription fee (R219.00) for each month - August and September. Please do send us the proof of payment provided there was a payment for the month of August 2016.
In summary, your DStv account should reflect a credit balance of R233.03 which should cover the monthly subscription fee for October 2016.
Best regards
Dinah
Best regards,
Dear Jenny
We could not get hold of you today to discuss your query telephonically.
Please accept our apology that no supervisor called you back as promised.
Based on the findings with your DStv account, the Premium package was downgraded back to the DStv Select 2 end July 2016 and the account was manually adjusted.
The manual payment you paid (R400.65) covered for the Premium service till the 31 July 2016. However, there's no payment reflecting in your DStv account for August 2016.
For this reason, the service was disconnected due to non-payment and we deducted R671.03 on 01 September 2016. This balance covers the monthly subscription fee (R219.00) for each month - August and September. Please do send us the proof of payment provided there was a payment for the month of August 2016.
In summary, your DStv account should reflect a credit balance of R233.03 which should cover the monthly subscription fee for October 2016.
Best regards
Dinah
Best regards,
Good day Jenny
We have checked your DStv account and can confirm that R219.00 was deducted on the 01 October 2016.
Your credit balance of R233.03 will remain in your DStv account provided your debit order payment is not reversed.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Jenny
We have checked your DStv account and can confirm that R219.00 was deducted on the 01 October 2016.
Your credit balance of R233.03 will remain in your DStv account provided your debit order payment is not reversed.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Dear Dinah,
You correctly debited me with R400,65 for the upgrade in July. In August, no debit order was placed on my bank account but on 1 September, you debited me with R671,03. This meant that if the cost was R219 for August and September, this was an overcharge of R233,03. I was assured at the beginning of September that this would be refunded to me and I still want it to be - I do not want a credit on my account. My debit order has gone through for this month. Please advise when the R233,03 will be paid back into my account - it is well overdue and there is no reason for DSTV to be earning interest on my money.
Rgds.
Dear Dinah,
You correctly debited me with R400,65 for the upgrade in July. In August, no debit order was placed on my bank account but on 1 September, you debited me with R671,03. This meant that if the cost was R219 for August and September, this was an overcharge of R233,03. I was assured at the beginning of September that this would be refunded to me and I still want it to be - I do not want a credit on my account. My debit order has gone through for this month. Please advise when the R233,03 will be paid back into my account - it is well overdue and there is no reason for DSTV to be earning interest on my money.
Rgds.