Total incompetence

It's not surprising that 94% of the posts here are complaints, the staff at Multichoice customer care center are not trained properly, it is not possible to register for \self help"";15/04/10 15:36;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838011;796062;14;5;0;0;0;0;5;NULL;NULL;NULL;15/04/10 9:29;15/04/10 7:35;Excellent service;;;;Ordered a dress on Monday and it arrived on Friday. Excellent service. Highly recommend.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;142126;863335;18;5;0;0;0;0;5;NULL;NULL;NULL;15/04/10 9:31;15/04/10 7:37;Good Quality Goods Received;;Pieter;;I just want to reverse my previous complaint regarding Just Steel, it was a misunderstanding from my side.<br> I received my stock excellent quality. I spoke to Pieter and he explained the problem with the telephone<br> lines.<br> This is a legit company with great products.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;334805;696047;3;2;0;0;0;0;2;NULL;NULL;NULL;15/04/10 9:34;15/04/10 7:37;NO DELIVERY NO CONTACT NUMBERS!;;SERVICE;***;BEWARE OF PURCHASING FROM NGR COMPUTERS, THEY DONT HAVE THE STOCK ON HAND, WAIT FOR YOU TO PAY THEM, THEN ONLY DO THEY ORDER FROM THEIR SUPPLIERS!<br> YOU CANNOT CONTACT THEM AND THEY DONT REPLY TO YOUR EMAILS!<br> PATHETIC!<br> USELESS!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837999;708013;18;2;0;1;0;0;2;NULL;NULL;NULL;15/04/10 9:21;15/04/10 7:39;*******;6,51E+12;Fiona knock ;***;I purchased a tablet over the phone from SELLDIRECT in nov 2014. i opened the package in Jan 2015 and inserted a nano sim as per instruction which later was discovered was incorrect. I took the device to Telkom who my billing is with for them to send Selldirect for review. I was asked to pay +-R700. i refused as the device was under warranty. I was then told to pay R189.00 as a handling fee which i did. <br> <br> Two weeks after payment i query for the device i am told that the repair was not done and i will only get the device in 30 days as could not link my payment to the repair. This is now 3.5 months later.<br> <br> I never used a single KB and i have been billed every month since Nov 2014. My question is how was the device activated in the first place without the sim been inserted properly.<br> <br> Had Selldirect and Telkom followed the rules my device will only be activated once the sim was active. Is it not ******* to be charged for something i have not seen any benefit for at all. <br> <br> There is no number to call where one will get any feedback from Selldirect. the after sales service does not exist.<br> <br> do not buy from Selldirect as once you have a problem you are stuck and will pay for a service to;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838017;720637;14;2;0;1;0;0;2;NULL;NULL;NULL;15/04/10 9:23;15/04/10 7:42;Samsung Galaxy S6 Edge - no delivery on pre-order;7,71E+12;;***;Online pre-order for Samsung Galaxy S6 Edge placed on 31/03/2015. Device is launched nationally on 10/04/2015, with assurances from Samsung and Incredible Connection that customers will take delivery on 10/04/2015, should they place a pre-order (as stock is limited). Following up on stock availability at the store, was referred to Call Centre. Call Centre (1) goes to voice mail when attempting to track order;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;777708;880546;13;2;0;0;0;0;2;NULL;NULL;NULL;15/04/10 9:40;15/04/10 7:45;Service;7,60E+12;The Owner;***;Good day<br> <br> I took my motorcycle in for repairs after it did not want to start to Moto Junction in Brackenfell at Unit 5,<br> 2 Jeanette Street, Brackenfell,7560.<br> <br> I was contacted fairly quickly afterwards and said that there was a wire problem. I inquired if the problem was now fixed and was told that is was. I collected my bike, paid the monies owed and drove off. I was meeting a client 3 km's away for a viewing of a house and when I wanted to start the bike it was dead again. The wires started burning.<br> <br> I contacted the bike shop again and they came out. They collected the bike and took it back to the shop whilst I had to find my own way back to work 17 km's away.<br> <br> I was contacted again this morning and told that the problem was another wire and not related to the 1st problem. AND that the battery was connected wrong???!! If it was indeed so, it would not have started. <br> <br> They also noted that they did test the bike and that it showed no problem,but when I was stuck it presented the same problem I had previously.<br> <br> I am told that when I drove away I was a happy customer. Really??? If I drove for 2 days or so I would've understood that there is no guarantee, but if you ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838017;624;4;2;0;0;0;0;2;NULL;NULL;NULL;15/04/10 9:43;15/04/10 7:45;Samsung Galaxy S6 Edge - no delivery on pre-order;7,71E+12;;***;Online pre-order for Samsung Galaxy S6 Edge placed on 31/03/2015. Device is launched nationally on 10/04/2015, with assurances from Samsung and Incredible Connection that customers will take delivery on 10/04/2015, should they place a pre-order (as stock is limited). Following up on stock availability at the store, was referred to Call Centre. Call Centre (1) goes to voice mail when attempting to track order;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;638636;648;14;2;0;0;0;0;2;NULL;NULL;NULL;15/04/10 9:35;15/04/10 7:49;Baby Formula expired;2,00E+11;;***;I bought an Isomil baby formula at Click on the 26th of March 2015... I gave the formula to my 8 months old baby boy and the baby was sick consistently, he had diarrhea and yesterday something tells me to check the Formula to my surprise the damn formula has expired...... it had an expiring date for 01/2015 and I bought it on the 03/2015. <br> <br> The whole 2 months the formulas were still on the shelves even though they had expired. I went to Clicks and they decided to gave me another formula and guess what it was expired as well it had written expiry date : 01-2015. Can you imagine how many kids out there are drinking an expired formula from Clicks Hyde Park.<br> <br> You are putting our babies at risk. Clearly your staff are not checking expiring dates from baby stuff. What ****es me off is that they wanted to give another formula of which was OK, I had no problem with but the same formula had expired as well but it was on the shelve.<br> <br> Disappointment customer<br> Thembani<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;552773;957;6;5;0;1;0;0;5;NULL;NULL;NULL;15/04/10 9:28;15/04/10 7:49;You are a star;8,01E+12;Sharyl Naicker;***;I'd like to say thanks to Sharyl Naicker for going the extra mile in helping resolve my complaint. The query was open for 2 weeks an she made sure that i got feedback every 48 hours.<br> <br> Thanks Sharyl for going above and beyond.. You really made my life easy.. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;395210;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/10 9:42;15/04/10 7:50;Incorrect information and payment;***;;***;I paid my cellphone account this month according to what the IVR gave me when I called to find out what the amount is that I should pay. To my surprise, yesterday my line gets cut and when I contacted the call centre I was told that I had short paid on my account. On Tuesday 07/04/2015 this week when I called 1956 from my cellphone the IVR said \Your account is not in arrears\"""