Total failure of customer care levels

If you want to know an organisations true colours, stop doing business with them. I am ashamed that I was a DSTV subscriber for so many years. Dealing with the "Customer Care" channels is soul destroying. I implore the company representative reading my review to get access to the Twitter platform and simply read the history of my interaction for reference before contacting me.

Here are the basics. After I cancelled my subscription an erroneous debit order went off my account at the end of November 2021. This was refunded.

Subsequent to that, my subscription became active again (not something I requested and to date no one can tell me why this happened). As soon as I became aware of this, thanks to Showmax emails welcoming me back as part of my DSTV subscription, I made contact and requested the error to be rectified which I was assured was done.

At the end of January an amount of R90.39 was debited from my account which I was later informed was for the two days my subscription was activated.

Since the 27th of January (which is the start of the particular period of Twitter interaction that should be studied) I have gone through a roller coaster but basically on the 27th I was apologised to and assured the refund would be paid.

Since the 7 to 14 day period for refunds is now elapsed and I have not received payment I followed up again only to be told there is no refund due. We can go into details when we interact but please read the Twitter interaction and tell me if you believe that is correct and professional behaviour from “Customer Care” staff