Total disregard for customers

On the 26th Jan 2021 i logged a query on my account, spoke to a gentleman by the name of Wayne Pillay who escalated the matter to his manager, Shanice Subban who called me back 10 minutes later assuring that my account query will be resolved by 28th Jan 2021.

Days passed no response, on the 09 Feb 2021 I called again following up, the lady agent said shes escalating to his manager Privanesh and they will come back in 10 min. 10 Feb 2021 I called again as they didn't call me, spoke to Kaylan who again said am escalating your matter to manage who happens to be Shanice Subban nothing happened.

11th Feb 2021 sent DM to their Twitter account, who responded with we checking with our BSC will come back to you, 15th Feb 2021 send DM to their Twitter account checking feed back, am told me they re doing mantainance on their system they can't help as they can't access account.

Where to honestly? the resources one uses and spends on a service provider who can resolve their own services queries.